Jiffy Lube

Employee are knowledgeable on automotive procedures for care and the products they sponsor/sell. Excellent customer service. Respectful towards customers property. Down to earth and easy to talk to and will help you out if you're on a budget. This survey is in regards to jiffy lube on Austin Hwy in San Antonio TX. I've visited other jiffy lubes in town but they were just ok. I normally don't write reviews unless it's deserving. Great job keep up the good work 👍.

I've always used this jiffy lube location and have had wonderful service. However, yesterday was an exception. There were about 5 men working and it took about 11/2 hours to have my inspection done. I was waiting on line with only one car ahead of me and one that had been in the bay. There was one car having an oil change and that person had been waiting for quite some time as well. I wasn't in a hurry but it was frustrating watching the workers walking back and forth and chatting. I think that this may have been an anomaly so I'll go back again.

Went in for an inspection, worst experience! Took over 1 hour to get my inspection done. Truck next to me was in 10 min after me and out and 20 min before me. I was a little confused to why the actual inspection itself was taking too long, after looking online and reading about how thorough Jiffy Lube does theirs inspections I understood why, but it was ridiculous that I had to look for answers on my own. I wished they would have given me a time frame on the wait time as well as explaining what an inspection at Jiffy Lube consisted of. I did not appreciate the fact that you guys need to open my glove compartment to check the air filter. I could have had personal stuff there. Again I understand that that’s how you guys do things but if I would have known that I would have gone somewhere else. A couple of days after I realized my AC was making an odd noise when fans were on high, I went in and the lady said it happens all the time that leaves are stuck back there she cleaned them out, but why did this happen in the first place? If you guys were already checking air filters(a service I wasn’t aware you guys were performing) it’s common courtesy for you guys to just clear the leafs out. What has me extremely upset is the fact that you guys opened my hood for a “thorough inspection“ now my car struggles to accelerate when I hit the gas. My car is a 2020 and gets maintenance when needed at dealership so there is no reason for my car to be doing this. I’ve tried calling and I’ve been placed on an over 15 min hold both times when I ask for management. Extremely ridiculous. I’m definitely looking into escalating this to corporate.

I will always come here whenever I need work done on my car. The mechanics are honest and friendly and quick as well. I never feel like I'm being talked down to, like I have felt at other auto shops. Everything is straight forward and I'm never left with questions. I really appreciate that, and it's comforting to know there's somewhere I can go where I will be respected. You all don't know how much that means to me. Thank you.